Kohl's Council Bluffs in Council Bluffs, IA Open now

Reviews about Kohl's Council Bluffs

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  June 24, 2020, by Amie Gray
  I am so incredibly unhappy with this store! I am a service dog trainer and had a dog that I am currently working with in the store with me. The dog was not in her vest as per the ADA she does not have to be. An employee decided he wanted to argue with me and couldn’t even tell me what the dog needed to have on (vest and ID) in his mind because I said that and he stated that’s what he was talking about. I simply stated that those things are not required per the law. He proceeded to insult my intelligence so I decided to pull the law up on my phone after he stated his child has a service animal. When I showed him the law he pretended to read it, did not even apologize and went on doing what he was doing. He was extremely rude! I left everything I had in my cart and left. I will not return to this store. Keep in mind we had been in the store for 45 minutes before any of this happened!